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Stock up for the season with FREE SHIPPING on orders over $50! It's the most delicious time of the year.

AKA: FAQ

FREQUENTLY ASKED QUESTIONS

Get answers to your burning Burdock questions. Can’t find what you’re looking for? Get in touch with our team at online@burdockbrewery.com.

DELIVERY

How does Delivery work?

If you'd like to have your order delivered, select "Delivery" at checkout and enter your address. Delivery options are based on your address:


GTA Express:

Delivering 6 days a week to the GTA, with your choice of a daytime or evening delivery. Order by 5pm Monday to Friday for guaranteed next-day delivery. For same day delivery, find us on Uber Eats!


Ontario Express:
Delivering to major Ontario cities in 1-3 business days.

 

Ontario Courier Shipping:
Delivering to the rest of Ontario, typically in between 3-5 business days.


You must be 19+ years of age and home at the time of delivery to receive your order. Please have your ID ready for verification.

How much does shipping cost?

Shipping is FREE on orders of $50 or more, and $10 on orders less than $50.

Who do you deliver to?

Check out the postal codes we deliver to and their corresponding delivery option here.

When will I get my order?

For Express deliveries: As soon as your order is out for delivery, we’ll email you with a 2-hour delivery window and a link to track the progress of your order in real-time.

GTA Express:
Order by 5pm Monday to Friday and you'll get it the next day! Order after 5pm or on Saturday or Sunday and get it the following day. Select your preferred delivery window at checkout – we offer daytime (9am to 5pm) and evening (5pm to 9pm) deliveries.


Ontario Express:

You’ll get your order in 1-3 business days.

• Ottawa, Hamilton: Order by 5pm Monday to Thursday and you’ll get it the next day! Order after 5pm or Friday to Sunday and get it within 1-3 business days.

• Guelph, Cambridge, KW: Order by 5pm on Tuesday or Thursday and you’ll get it the next day! Order after 5pm or on other days and get it within 1-3 business days.

• Other major Ontario cities: Receive your order in 1-3 business days. See the delivery schedule for your postal code here.


Ontario Courier Shipping:

You’ll get your order in approximately 3-5 business days. Please allow for extra delivery time during holidays. To get you your order as quickly as possible, some Ontario orders may ship with UPS or ICS. If this applies to your order, you’ll get a tracking number from UPS or ICS once your order is on the road. Deliveries will typically be attempted twice before your package is sent to a local depot for pickup.

Do you ship outside of Ontario?

Due to individual provincial liquor laws we unfortunately can't ship outside of Ontario. Take a peak at our distribution map to find us closer to home!

Can I leave special delivery instructions or a gift note?

Sure thing! Add your instructions or note to the "Add order notes" field before checkout, and we'll do our very best to make it happen.

Can you porch drop?

Sadly, no. Liquor laws require someone 19+ to be home to receive your order.

PICKUP

How does Pickup work?

If you’d like to pick up your order from our beer shop at 1184 Bloor Street West, select the “Pickup” option at checkout. We’ll get your things together as quickly as we can and send you an email when your order is ready to be picked up.

Once you receive that email, swing by our beer shop (entrance on Pauline Street) with your order number! Pickup is available from 11AM – 11PM.

You must be 19+ years of age to pick up your order. Please have your ID ready for verification.

When can I pick up my order?

You’ll receive an email from us when your order is ready to be picked up! Pickup is available from 11AM – 11PM, and we aim to get your order together as quick as we can. 

If you need your order asap, just give us a call @ 416 546 4033 and we'll do our best to expedite it for you.

Where do I pick up my order from?

Swing by our beer shop at 1184 Bloor Street West to pick up your order. The entrance is on Pauline Street. Please have your ID and order number ready to show our beer shop team!

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