AKA: FAQ
FREQUENTLY ASKED QUESTIONS
Get answers to your burning Burdock questions. Can’t find what you’re looking for? Get in touch with our team at online@burdockbrewery.com.
DELIVERY
How does Delivery work?
Next Day Express:
Delivering 5 days a week to Toronto, with your choice of daytime or evening delivery. Order by 5pm Monday to Friday for guaranteed next-day delivery. No delivery on Sunday or Monday. For same day delivery, find us on Uber Eats!
Ontario Express:
Delivering to major Ontario cities in 1-4 business days.
Ontario Courier Shipping:
Delivering to the rest of Ontario, typically takes between 3-5 business days.
You must be 19+ years of age and home at the time of delivery to receive your order. Please have your ID ready for verification.
How much does shipping cost?
Shipping is FREE on orders of $50 or more, and $10 on orders less than $50.
Who do you deliver to?
Check out the postal codes we deliver to and their corresponding delivery option here.
When will I get my order?
Next Day Express:
Order by 5pm Monday to Friday and you'll get it the next day! Select your preferred delivery window at checkout – we offer daytime (9am to 5pm) and evening (5pm to 9pm) deliveries. No delivery on Sunday or Monday.
Ontario Express:
You’ll get your order in 1-4 business days.
For Next Day & Ontario Express deliveries: As soon as your order is out for delivery, we’ll email you with a 2-hour delivery window and a link to track the progress of your order in real-time.
Ontario Courier Shipping:
You’ll get your order in approximately 3-5 business days. Please allow for extra delivery time during holidays. To get you your order as quickly as possible, some Ontario orders may ship with UPS, ICS or Canada Post (whatever is fastest!). If this applies to your order, you’ll get a tracking number once your order is on the road. Deliveries will typically be attempted twice before your package is sent to a local depot for pickup.
Do you ship outside of Ontario?
Due to individual provincial liquor laws we unfortunately can't ship outside of Ontario. Take a peak at our distribution map to find us closer to home!
Can I leave special delivery instructions or a gift note?
Sure thing! Add your instructions or note to the "Add order notes" field before checkout, and we'll do our very best to make it happen.
Can you porch drop?
Sadly, no. Liquor laws require someone 19+ to be home to receive your order.
Can I pick-up my order instead?
We no longer offer online pick-up orders. Please come into the shop or place a pick-up order through Uber Eats.