FREQUENTLY ASKED QUESTIONS
Get answers to your burning Burdock questions. Can’t find what you’re looking for? Get in touch with our team at email@example.com.
How does Delivery work?
If you'd like to have your order delivered, select "Delivery" at checkout and enter your address. Delivery options are based on your address:
Downtown Express: Delivering 6 days a week to downtown Toronto. Order by 5PM for guaranteed next day delivery. No Sunday deliveries; orders placed on Sunday will be delivered on Tuesday. For same day delivery, find us on Uber Eats!
Ontario Express: Delivering to the GTA and major Ontario cities in 1-3 business days.
Ontario Courier Shipping: Delivering Ontario-wide with a third-party courier, typically in between 3-5 business days.
You must be 19+ years of age and home at the time of delivery to receive your order. Please have your ID ready for verification.
How much does shipping cost?
$10 or free when you purchase $100 of beer or more!
Who do you deliver to?
Check out the postal codes we deliver to and their corresponding delivery option here.
When will I get my order?
Downtown Express: Order by 5pm and you'll get it next day! Order after 5pm and get it the following day.
Ontario Express: Receive your delivery in 1-3 business days.
For Express deliveries: We’ll email you on the day of your delivery with a 2-hour delivery window.
Ontario Courier Shipping: Ontario-wide orders ship with UPS or ICS and typically take between 3-5 business days. Please allow for extra delivery time during holidays. You will get a tracking number from UPS or ICS once your order is on the road. Deliveries will typically be attempted twice before your package is sent to a local depot for pickup.
Do you ship outside of Ontario?
Due to individual provincial liquor laws we unfortunately can't ship outside of Ontario. Take a peak at our distribution map to find us closer to home!
Can I leave special delivery instructions or a gift note?
Yup! Let us know at checkout and we'll do our very best to make it happen.
Can you porch drop?
Sadly, no. Liquor laws require someone 19+ to be home to receive your order.
How does Pickup work?
If you’d like to pick up your order from our beer shop at 1184 Bloor Street West, select the “Pickup” option at checkout. We’ll get your things together as quickly as we can and send you an email when your order is ready to be picked up.
Once you receive that email, swing by our beer shop (entrance on Pauline Street) with your order number! Pickup is available from 11AM – 11PM.
You must be 19+ years of age to pick up your order. Please have your ID ready for verification.
When can I pick up my order?
You’ll receive an email from us when your order is ready to be picked up! Pickup is available from 11AM – 11PM, and we aim to get your order together as quick as we can.
If you need your order asap, just give us a call @ 416 546 4033 and we'll do our best to expedite it for you.
Where do I pick up my order from?
Swing by our beer shop at 1184 Bloor Street West to pick up your order. The entrance is on Pauline Street. Please have your ID and order number ready to show our beer shop team!